Voice agents aren't listening. They're reading.

While they're thinking, it's almost like they're deaf and blind. They cannot perceive anything else about what's going on. - @miramurati It baffles me that most voice agents still make decisions from

While they're thinking, it's almost like they're deaf and blind. They cannot perceive anything else about what's going on. - @miramurati It baffles me that most voice agents still make decisions from a transcript. Every call is converted from audio to text before the agent's "thinking layer" sees it. That conversion is lossy. Only the words survive. The hesitation, the "umm", the falling pitch at the end, the background noise, the half-turn to talk to someone else: all of it is gone. So the agen