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SaaS is a retention game. Here's how I'm automating a part of it with AI.

SaaS is a retention game. Here's how I'm automating a part of it with AI.

Purva
@purvaasays·580 followers
·6 min read

Can SaaS user retention be solved? That's the problem statement I sat with last week. So, I began with an ordinary problem. How do I build and manage a help center & ensure it covers all possible user

Can SaaS user retention be solved? That's the problem statement I sat with last week. So, I began with an ordinary problem. How do I build and manage a help center & ensure it covers all possible user questions and feature updates? ( I have done it manually in past but updating all articles when a new feature is added or when something in onboarding flow changes feels so damn hectic!) For this, I gave OpenAI Dot complete access to the product. It already had in-depth product context, so of cours

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